The Furniture Studio Return Policy
At The Furniture Studio, we are committed to delivering quality furniture and exceptional customer service. We understand that sometimes a product may not meet your expectations, and we want to make the return process as straightforward as possible.
Eligibility for Returns
- Defective or Damaged Items: Returns must be requested within 7 days of delivery. Items must be reported as damaged or defective upon arrival, accompanied by clear photographic evidence. These items are eligible for a full refund or replacement after inspection.
- To be eligible for a return, items must be: In original, unused condition Returned with all original packaging, tags, and accessories
- Non-Defective Items: If you are unsatisfied with your purchase for reasons other than damage or defect, you may also request a return within 7 days of delivery.
- Custom-made or personalized products are non-returnable, unless they arrive damaged or defective.
How to Initiate a Return
- Contact our customer support team at info@thefurniturestudio.store within 7 days of delivery. Include your order number, the reason for the return, and clear photographs of the item if it is damaged or defective.
Return Shipping
- Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.
- The Furniture Studio is not liable for any loss or damage to the product during return transit.
Inspection and Processing
- Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria. If the item is in acceptable condition, the refund process will begin.
Refund Process
- Refunds will be issued within 10 business days after the product has been inspected and approved.
Damaged or Defective Items
- If your item arrives damaged or defective, contact our customer support immediately at info@thefurniturestudio.store. We will guide you through the return process and work to resolve the issue promptly.
Exchanges
- We currently do not offer direct exchanges. If you wish to exchange a product, please return it following our return process and place a new order for the desired item.
Contact Us
For any questions or concerns about our return policy or to initiate a return, reach out to us at info@thefurniturestudio.store